Player support
A hand along
the way.
Choose your game to find the right help.
Support information stays with the world you’re playing.
Which game brings you here?
WaddlecapsGame help & beta feedbackHollowriseIn development · Questions & testing feedbackSafety FallsIn development · Questions & testing feedbackSafety Falls — Pocket IncidentsIn development · Questions & testing feedbackApex of the DeepIn development · Questions & testing feedbackHelios DriftIn development · Questions & testing feedback
Questions for the studio?
For general enquiries or questions about a game in development, email karl@slateoakgames.com. Include the game name when your question is about a specific game.
For Waddlecaps game help and beta feedback, use the Waddlecaps support page.
A useful place to start
A few gentle first steps.
Close and reopen the game. Check for an available game update and restart your device if needed. Keep any error message and note what happened just before the issue.
Protect your progress: avoid deleting the app or saved data as a troubleshooting step.
For purchases billed through Apple, follow Apple’s refund guidance.